Refund policy

Withdrawal from the contract - principles of returning goods and money

Zoi Bag - leather handbags with handwritten inscriptions - art handbags

1. Withdrawal from the contract:

a) The consumer has the right to withdraw from the purchase contract without giving a reason within 14 days of receiving the goods (according to Act No. 89/2012 Coll., Civil Code, specifically Section 1829, paragraph 1.)

b) The 14-day period for returning without giving a reason cannot be applied to personalized goods purchased through the e-shop. According to Section 1837 of the Civil Code, this right does not apply to goods modified according to the consumer's wishes.

c) Reasons why personalized goods cannot be returned: Customization: Personalized goods are manufactured or modified according to the customer's specifications, which means that they are not standard and may not be suitable for another customer.

d) Withdrawal from the contract must be sent in writing (by e-mail or letter) or by filling out the form on our website. 

2. Return of goods:

a) The goods must be returned to the seller in their original condition, unused and must be in their original undamaged packaging, capable of being resold. 

b) Send the goods exclusively via Zásilkovna.

c) Do not send the goods on delivery, such goods will not be accepted.

3. Refund:

a) The money will be refunded within 14 days of receiving the returned goods. 

b) The refund will be made using the same payment method that was used for purchase.

c) To return the goods within 14 days, please contact us at info@zoibag.com and we will send you the Zásilkovna return code. You simply drop off the package at any Zásilkovna pick-up point without having to print a label and report the code. The costs of return shipping will be deducted from the amount for the returned goods. 

d) The buyer is obliged to pack the goods properly and sufficiently. If the returned goods are damaged upon delivery, the seller is not obliged to accept such goods and return the buyer's funds. The buyer is responsible for resolving complaints about damaged goods during transport with the carrier.

e) In the event of withdrawal from the contract, the customer will be refunded the amount paid, including the cheapest delivery method offered (except for the Czech Republic with free shipping). However, the costs of returning the goods to the seller are borne by the buyer! 

f) In the event of failure to meet any of the above conditions, the seller will not accept withdrawal from the purchase contract and the goods will be returned at the buyer's expense.

g) Documentation:
It is advisable to include a copy of the invoice or other proof of purchase with the returned goods.

 

Link to download the return form here.