Withdrawal from the contract

Withdrawal from the contract - return policy for goods and money

1. Withdrawal from the contract:

a) The consumer has the right to withdraw from the purchase contract without giving any reason within 14 days of receipt of the goods (according to Act No. 89/2012 Coll., Civil Code, specifically Section 1829, paragraph 1.)

b) The 14-day period for return without giving a reason cannot be applied to personalized goods purchased via the e-shop. According to Section 1837 of the Civil Code, this right does not apply to goods modified according to the consumer's wishes.

c) Reasons why personalized goods cannot be returned: Customization: Personalized goods are manufactured or modified to the customer's specifications, which means they are not standard and may not be suitable for another customer.

d) Withdrawal from the contract must be sent in writing (by e-mail or letter) or by filling out the form on our website.

2. Return of goods:

a) The goods must be returned to the seller in their original condition, unused and must be resalable in their original, undamaged packaging.

b) Send the goods exclusively via Zásilkovna.

c) Do not send goods on delivery, such goods will not be accepted.

3. Refund:

a) The money will be refunded within 14 days of receiving the returned goods.

b) The refund will be made using the same payment method used for purchase.

c) To return the goods within 14 days, please contact us at info@zoibag.com and we will send you a return code from the Shipping Company. Simply drop off the package at any Shipping Company pick-up point without having to print a label and report the code. The return shipping costs will be deducted from the amount of the returned goods.

d) The buyer is obliged to pack the goods properly and sufficiently. If the returned goods are damaged upon delivery, the seller is not obliged to accept such goods and return the money to the buyer. The buyer shall settle the complaint regarding damaged goods during transport with the carrier.

e) In the event of withdrawal from the contract, the customer will be refunded the amount paid including the cheapest delivery method offered (except for the Czech Republic with free shipping). However, the costs of returning the goods to the seller are borne by the buyer!

f) In the event of failure to meet any of the above conditions, the seller will not accept withdrawal from the purchase contract and the goods will be returned at the buyer's expense.

g) Documentation:
It is advisable to enclose a copy of the invoice or other proof of purchase with the returned goods.